SSVF Program Manager

Reports to: Director of Veterans Services
Status: Full-Time

Summary

A full-time, exempt status position responsible for the supervision, coordination, and primary responsibility in regards to implementation and successful operation of the Agency SSVF program. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)

Client Services
• Provide oversight, supervision, and support for up to three Program Supervisors
• To monitor, track, and ensure that SSVF processes are executed within the expected timeframe.
• Oversees the successful implementation of program services including advocacy, housing, case management, and access to employment for homeless veterans for all SSVF programs.
• Conduct annual Job Performance Appraisals of assigned staff.
• Ensures information is accurately entered in HMIS as required.
• Back up support for Certifications, Recertification, and Case Closing Reviews/Approvals
• Review and approve weekly time sheets and monitor time sheet approval process for the SSVF team.
• Ensures adherence to Agency human resource policies.
• Ensures compliance with Agency fiscal procedures and ensure accountability and operation within established budget.
• Monitors and assures compliance with SSVF program/performance goals and outcomes.
• Ensure compliance with funding requirements and agency quality assurance standards, as well as, ensures compliance with local, state, federal, and stakeholder regulatory and accreditation standards.
• Conducts random inspections of facilities and documentation.
• Ensures a safe and productive service environment for veterans and work environment for SSVF staff.
• Manage workflow and workload assignments and provides support, supervision, and coaching to all SSVF staff.
• Develops and maintains relationships and affiliation agreements with other agencies, providers, funders, donors, and volunteers.
• Attends and participates in county, state, and federal planning committees as needed.
• Assists Director of Veteran Services in developing new programs and services.
• Proposes and writes policies and procedures to improve service delivery and program operations.
• Participates in the SSVF strategic planning process.
• Works with the Director of Veteran Services and Community Relations and Compliance Manager to support agency and program goals.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass background screening
• Valid GA driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participates in Agency Quality Improvement Processes and CARF Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from Program leaders and others, and to learn new skills to improve job performance

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
• Have basic knowledge of homelessness, mental illness and substance abuse
• Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
• Ability to form partnerships in the community and seek out community resources
• Strong oral and written communications
• Strong organizational, time management and data management skills
• Strong attention to detail
• Strong computer skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide customer service to difficult populations

Education and Experience
• Master’s degree from an accredited college or university in social work or social services management or a related discipline with 5 years of management experience in social service or related setting
• Or Bachelor’s degree from an accredited college or university in social work or social services management or a related discipline with 10 years management experience.
• Proficient in Windows and MS Office Suite.
• Strong management, organization, writing, interpersonal, and communication skills.
• Valid GA Driver’s License with a good driving record.
• Knowledge of veterans’ homeless issues, mental illness, addiction, and PTSD.

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
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SSVF Program Supervisor

Reports to: SSVF Program Manager
Status: Full-Time

Summary

The program supervisor is responsible for supervising employees providing intake, assessment, case management and housing services for Veterans who are at risk or literally homeless. The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement. The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals. Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)

• Monitor departmental compliance with each CoC’s Coordinated Entry System
• Coordinate outreach activities with other programs internally and externally.
• Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
• Acts as a resource to staff members for guidance in handling difficult or complex cases.
• Ensures information is accurately entered in HMIS as required.
• Review and approve weekly time sheets.
• Certifications, Recertification, and Case Closing Reviews/Approvals
• Voucher review/approvals for Client TFA and Staff Reimbursements
• Approval of office supply requests for staff
• Review veteran ISPs and monitor Resource connection/referral
• Review case files of clients to ensure contract compliance and quality assurance.
• Attends staff and other internal meetings as required.
• Assist Program Manager with administrative tasks related to operations.
• Conduct annual Job Performance Appraisals of assigned staff.
• Train staff in policy and procedures, completion of forms and data collection.
• Gather and evaluate staff performance and provide aggregate reports as requested
• Participation in the Hire process for new staff and participate in new employee orientation.
• Evaluate and identify training needs for assigned staff.

OTHER RESPONSIBILITIES:
• Comply with all applicable training requirements.
• Comply with all company safety, personnel and operational policies and procedures.
• Comply with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the mission of HOPE Atlanta

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass background screening
• Valid GA driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participates in Agency Quality Improvement Processes and CARF Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from Program leaders and others, and to learn new skills to improve job performance
• Other duties as assigned

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
• Have basic knowledge of homelessness, mental illness and substance abuse
• Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
• Ability to form partnerships in the community and seek out community resources
• Strong oral and written communications
• Strong organizational, time management and data management skills
• Strong attention to detail
• Strong computer skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide customer service to difficult populations

EDUCATION AND EXPERIENCE:
• This position requires a minimum of a bachelor’s degree in social work or related field. Experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis may be substituted for required education with the approval of the CEO.
• At least two year of experience in a supervisory capacity or other coordinating role strongly preferred.
• Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
• Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
• Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
• Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
• Must have a valid driver’s license
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To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
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SSVF Intake Specialist/Case Manager

Status: Full-Time

Summary
ESSENTIAL DUTIES AND RESPONSIBILITIES </strong

• Contribute to ongoing quality improvement of the HOPE Atlanta SSVF Housing Program.
• Assists SSVF Case Managers with their caseloads of veteran households as needed.
• Be first point of contact for all potential clients in the SSVF program, assisting them with all required paperwork and forms to be eligible for the program services.
• Ability to case manage a small caseload
• Assist all veteran families with obtaining VA benefits and other mainstream benefits.
• Maintain contact with Program Administrator to coordinate most appropriate response to crisis management, ongoing and emergency services for SSVF clients.
• Attend all required SSVF trainings and meetings.
• Develop relationships with representatives in other agencies to support individuals attaining services such as mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
• Participate in daily debrief sessions, monthly supervision, department, agency –wide and other meetings, training and development opportunities as determined by appropriate supervisor.
• Other duties as assigned

Qualifications
• Bachelor’s degree in Social Work or related field preferred, or a minimum of five (5) years case management experience.
• Experience working with homeless and veteran populations preferred.
• Effective verbal and written communication skills.
• Strong and timely documentation skills.
• Strong team and consensus building skills.
• Ability to effectively resolve conflict and cope with crisis situations.

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

SSVF Case Manager

Status: Full-Time

A full-time position providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including occasional evenings and weekends and an ability to travel within the service delivery areas are required.
Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES </strong
· Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
· Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
· Ensures all participants are recertified as required by the grant guidelines.
· Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Clienttrack HMIS either in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
· Tracks intake, contact and temporary financial assistance in the Clienttrack HMIS tracking system in a timely and accurate manner.
· Create vouchers to third party vendors for temporary financial assistance.
· Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an Individual Service Plan.
· Ensures accuracy and consistency with the agencies fiscal and billing procedures.
· Participates in all appropriate staff, supervision, and training meetings.
· Assumes other duties as assigned by the SSVF Program Administrator and Senior Management.

Qualifications
· Bachelor’s Degree in Social Work, Psychology or in related field of social services.
· Mental health/human services experience preferred.
· Experience working with veterans preferred.
· Must possess a valid GA driver’s license, with a good driving record.
· Must have knowledge of homeless issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of a team.

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
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Central Intake – Emergency Lodging Case Manager

Reports to: Assistant Director of Special Needs Housing Programs (SNHP)
Status: Full-Time

Summary

The Emergency Lodging Case Manager is responsible for providing support to clients who are being serviced through the agency’s Central Intake and Assessment process. This includes any individual with HIV or AIDS receiving emergency lodging assistance and seeking permanent housing solutions.

Primary Responsibilities
Work as directed to support the HOPE Atlanta organization and team members

Client Services
• Provide client assessments to identify needs and barriers to housing.
• Develop Individual Service Plan (ISP) to address needs and goals
• Provide linkage to medical care, case management, mental health care, and substance abuse services
• Work cooperatively and collaboratively with all HOPWA providers and other programs that are linked to assist the client
• Performs crisis counseling as it relates to housing needs
• Maintain ongoing communication with referring and partner case managers and agencies

Program Administration
• Input and maintain current client information in Client Track, case files, service reports, etc.
• Maintain ongoing communication with partner agencies
• Work collaboratively with team members and partnering agencies to identify safe, affordable housing and supportive services
• Negotiate leasing terms with property managers, landlords, and program managers meeting the program and client’s requirements and needs
• Utilize HOPE Atlanta’s forms and processes to conduct follow up assessments and evaluations with clients and their families
• Maintain client information and records in a confidential manner
• Provide data to manager for reports as needed
• Review cases weekly with manager or as needed

Knowledge, Skills and Abilities
• Knowledgeable of HIV/AIDS, mental illness, addiction, homelessness, or at-risk populations
• Understanding and the ability to maintain accurate, confidential, quality records
• Ability to work with clients who may present challenging behaviors
• Case management knowledge to serve clients needing services
• Knowledge of HIPPA and ADA Compliance
• Quality organization, critical thinking, problem solving and communication skills
• Ability to work in a team environment
• Knowledge of the Homeless Management Information System
• Proficient in MS Office Suite
• Flexible with the ability to multi-task

Education/Qualifications 

• B.S. with a major in social services, Social Work, Psychology, Human Services, or other related degrees. Masters degree preferred.
• Three years’ experience working in social services
• Valid Driver’s License and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

 

 

HOPWA Information & Referral Manager

Reports to: Director of Special Needs Housing Programs (SNHP)
Status: Permanent

Summary

The HOPWA Information & Referral Manager is responsible for the implementation of the Central Intake process for HOPWA.  The Central Intake process relies on well-developed partnerships with HOPWA funded agencies, Continuum of Care Coordinated Entry systems, and Client Track HMIS (Homeless Management Information System).  The goal is to ensure that agencies with resources are connected to real-time data pertaining to individuals living with HIV/AIDS.

Primary Responsibilities

  • Collect and enter data to comply with HMIS privacy and security standards.
  • Supervise Central Intake Staff
  • Maintain prioritized community housing lists for individuals and families.
  • Refer individuals living with HIV/AIDS to appropriate housing solutions and services based on needs and program eligibility requirements.
  • Serve as point of contact for staff and housing providers to ensure client is connected to housing solution. 
  • Recruit agencies and community partners to participate in thecentral intake and assessment system. 
  • Provide monthly reports of the number of intakes, referrals, and housing placements outcomes completed.
  • Act as liaison to CoC’sparticipating Permanent and Rapid Rehousing programs. 
  • Enter client data necessary to complete coordinated intake and other assessment data into the HMIS, ClientTrack.
  • Maintain data integrity, network security, privacy, and confidentiality.

Knowledge, Skills and Abilities 

  •  Experience working with and/or sensitivity to persons who have experienced homelessness, including people with disabilities. 
  • Strong organization, critical thinking, problem solving, communication and creative skills.
  • High aptitude for learning and ability to work with technology and people.
  • Proficient in MS Office Suite and database systems
  • Highly organized with attention to detail and possesses ability to manage multiple priorities, meet deadlines and maintain accurate records.
  • Excellent interpersonal skills that will allow the employee to maintain productive working relationships with staff, customers, clients, and CoC members and partners. 

Education/Qualifications  

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services. 
  • Experience providing intake, assessment and case management services to “hard to serve”, vulnerable homeless individuals.
  • 2-3 years of experience managing staff

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

 

SSVF Housing Specialist

Reports to: Director of Veteran Services
Status: Permanent

Summary

The SSVF Housing Specialist will locate and secure rental properties in Athens/Clark, Barrow, Bartow, Butts, Carroll, Cherokee, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Floyd, Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson, Newton, Oconee, Paulding, Rockdale, Spaulding and Walton Counties and the City of Atlanta for homeless veterans with regards to affordable, safe and sanitary housing.  The SSVF Housing Specialist will network with owners and managers of housing units and maintain a list of landlords that can be readily available to assist the veterans.

Primary Responsibilities

  • Assists eligible veterans in locating and renting suitable housing, computing and preparing financing arrangements and monitoring owner/tenant compliance with standards.
  • Negotiate with landlords/real estate agents to obtain vacant apartments.
  • Meet with SSVF staff to discuss housing opportunity and resident selection.
  • Introduce consumers to available apartments for selection.
  • Document the housing selection progress for all units identified.
  • Maintain required veteran and administrative record and statistical data as required.
  • Assist in assuring that all housing quality standards are met.
  • Develop and maintain (update) a database of available housing stock for veterans.
  • Make appropriate referrals for assistance when veteran’s needs cannot be met.
  • Develop relationships with area landlords and real estate agents to assist in future expansion.
  • Report fiscal information on required vouchers and give copies to SSVF Case Managers for fiscal tracking in case.
  • Conduct Move-In Apartment Inspections based on Habitability Standards
  • Determine Rent Reasonableness for all properties
  • Provide all lessees with building Management information/contact numbers and appropriate local utility information.
  • Responsible for collecting all necessary documentation for veteran files.
  • Documentation of all client related work by timely entry of case and service notes
  • Respond to issues raised by landlords and tenants.
  • Performs related work as directed by senior staff.

Qualifications/Requirements

  • Bachelor’s degree preferred
  • Two or more years of experience in the field of property management or previous experience as a housing specialist
  • Knowledgeable of rental housing and low-income HUD housing regulations
  • Excellent communication and networking skills
  • Knowledge of veterans’ homeless issues, mental illness, addiction, and PTSD.
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Outreach Case Manager 

Reports to:  Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Part – time – overnight and weekend hours

Summary

The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

• Work as directed to support the HOPE Atlanta organization and team members
• Perform street outreach by engaging individuals that are chronically homeless and literally homeless
• Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
• Provide initial mental health intake and assessment to individuals who are chronically homeless
• Refer to a mental health provider for ongoing services
• Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
• Maintain ongoing communication with partner agencies and those that will partner in client’s care
• Develop ISP to address needs & goals
• Connect consumers to First Step to access SSI/SSDI benefits
• Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone

Additional Responsibilities

• Complete Client Track eligibility screens for each participant
• Maintain case files for each individual enrolled in Client Track HMIS system
• Monitor program expenditures for all eligible activities
• Complete and provide monthly reports to program manager
• Enter case notes in Client Track HMIS system within 48 hours of contact
• Attend community resource meeting as directed
• Maintain ongoing communication with partnering agencies
• Participate in HOPE Atlanta community events as requested

Knowledge, Skills and Abilities

• Understanding of P.A.T.H. Programs & Services
• Knowledgeable of mental illness, addiction and PTSD
• Strong organization, critical thinking, problem solving, communication and creative skills
• High aptitude for learning and ability to work with technology and people
• Proficient in MS Office Suite, Client Track and database systems, etc.
• Flexible and ability to multi-task
• Able to function in a team environment
• Excellent verbal, written and communication skills

Qualifications/Requirements

• Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
• Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now