HOPWA Information & Referral Manager

Reports to: Director of Special Needs Housing Programs (SNHP)
Status: Permanent

Summary

The HOPWA Information & Referral Manager is responsible for the implementation of the Central Intake process for HOPWA.  The Central Intake process relies on well-developed partnerships with HOPWA funded agencies, Continuum of Care Coordinated Entry systems, and Client Track HMIS (Homeless Management Information System).  The goal is to ensure that agencies with resources are connected to real-time data pertaining to individuals living with HIV/AIDS.

Primary Responsibilities

  • Collect and enter data to comply with HMIS privacy and security standards.
  • Supervise Central Intake Staff
  • Maintain prioritized community housing lists for individuals and families.
  • Refer individuals living with HIV/AIDS to appropriate housing solutions and services based on needs and program eligibility requirements.
  • Serve as point of contact for staff and housing providers to ensure client is connected to housing solution. 
  • Recruit agencies and community partners to participate in thecentral intake and assessment system. 
  • Provide monthly reports of the number of intakes, referrals, and housing placements outcomes completed.
  • Act as liaison to CoC’sparticipating Permanent and Rapid Rehousing programs. 
  • Enter client data necessary to complete coordinated intake and other assessment data into the HMIS, ClientTrack.
  • Maintain data integrity, network security, privacy, and confidentiality.

Knowledge, Skills and Abilities 

  •  Experience working with and/or sensitivity to persons who have experienced homelessness, including people with disabilities. 
  • Strong organization, critical thinking, problem solving, communication and creative skills.
  • High aptitude for learning and ability to work with technology and people.
  • Proficient in MS Office Suite and database systems
  • Highly organized with attention to detail and possesses ability to manage multiple priorities, meet deadlines and maintain accurate records.
  • Excellent interpersonal skills that will allow the employee to maintain productive working relationships with staff, customers, clients, and CoCmembers and partners. 

Education/Qualifications  

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services. 
  • Experience providing intake, assessment and case management services to “hard to serve”, vulnerable homeless individuals.
  • 2-3 years of experience managing staff

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

 

SSVF Housing Specialist

Reports to: Director of Veteran Services
Status: Permanent

Summary

The SSVF Housing Specialist will locate and secure rental properties in Athens/Clark, Barrow, Bartow, Butts, Carroll, Cherokee, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Floyd, Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson, Newton, Oconee, Paulding, Rockdale, Spaulding and Walton Counties and the City of Atlanta for homeless veterans with regards to affordable, safe and sanitary housing.  The SSVF Housing Specialist will network with owners and managers of housing units and maintain a list of landlords that can be readily available to assist the veterans.

Primary Responsibilities

  • Assists eligible veterans in locating and renting suitable housing, computing and preparing financing arrangements and monitoring owner/tenant compliance with standards.
  • Negotiate with landlords/real estate agents to obtain vacant apartments.
  • Meet with SSVF staff to discuss housing opportunity and resident selection.
  • Introduce consumers to available apartments for selection.
  • Document the housing selection progress for all units identified.
  • Maintain required veteran and administrative record and statistical data as required.
  • Assist in assuring that all housing quality standards are met.
  • Develop and maintain (update) a database of available housing stock for veterans.
  • Make appropriate referrals for assistance when veteran’s needs cannot be met.
  • Develop relationships with area landlords and real estate agents to assist in future expansion.
  • Report fiscal information on required vouchers and give copies to SSVF Case Managers for fiscal tracking in case.
  • Conduct Move-In Apartment Inspections based on Habitability Standards
  • Determine Rent Reasonableness for all properties
  • Provide all lessees with building Management information/contact numbers and appropriate local utility information.
  • Responsible for collecting all necessary documentation for veteran files.
  • Documentation of all client related work by timely entry of case and service notes
  • Respond to issues raised by landlords and tenants.
  • Performs related work as directed by senior staff.

Qualifications/Requirements

  • Bachelor’s degree preferred
  • Two or more years of experience in the field of property management or previous experience as a housing specialist
  • Knowledgeable of rental housing and low-income HUD housing regulations
  • Excellent communication and networking skills
  • Knowledge of veterans’ homeless issues, mental illness, addiction, and PTSD.
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Outreach Case Manager 

Reports to:  Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Part – time – overnight and weekend hours

Summary

The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

        • • Work as directed to support the HOPE Atlanta organization and team members
        • • Perform street outreach by engaging individuals that are chronically homeless and literally homeless
        • • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
        • • Provide initial mental health intake and assessment to individuals who are chronically homeless
        • • Refer to a mental health provider for ongoing services
        • • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
        • • Maintain ongoing communication with partner agencies and those that will partner in client’s care
        • • Develop ISP to address needs & goals
        • • Connect consumers to First Step to access SSI/SSDI benefits

              • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone

Additional Responsibilities

  • • Complete Client Track eligibility screens for each participant
    • Maintain case files for each individual enrolled in Client Track HMIS system
    • Monitor program expenditures for all eligible activities
    • Complete and provide monthly reports to program manager
    • Enter case notes in Client Track HMIS system within 48 hours of contact
    • Attend community resource meeting as directed
    • Maintain ongoing communication with partnering agencies
    • Participate in HOPE Atlanta community events as requested

Knowledge, Skills and Abilities

• Understanding of P.A.T.H. Programs & Services
• Knowledgeable of mental illness, addiction and PTSD
• Strong organization, critical thinking, problem solving, communication and creative skills
• High aptitude for learning and ability to work with technology and people
• Proficient in MS Office Suite, Client Track and database systems, etc.
• Flexible and ability to multi-task
• Able to function in a team environment
• Excellent verbal, written and communication skills

Qualifications/Requirements

• Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
• Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

To apply, please send cover letter and resume via e-mail to apply@hopeatlanta.org, please list position applied for as subject of email or
Apply Now